Our Commitment: At Bujassim Travel Visas, we are committed to protecting your privacy and ensuring the confidentiality and security of the personal information you provide to us.
Policy Scope: This policy explains how we collect, use, and protect your personal information when you use our services or visit our website.
2. Information Collection
Information We Collect: We collect the following basic information from clients:
Name
Phone number
Passport information
Residence card
Bank statement for certain visas that require it
Purpose of Information Collection: This information is used solely for the purpose of processing visa applications.
3. Information Use
Purposes of Use: We use the information we collect for the following purposes:
Processing visa applications and providing travel-related services.
Communicating with you regarding the status of your applications and providing technical support.
Improving our services and personalizing your experience with us.
4. Information Protection
Security Measures: We take all necessary measures to protect your personal information from unauthorized access, use, or disclosure. These measures include technical and administrative safeguards to ensure the security and confidentiality of the information.
5. Information Sharing
Third Parties: We do not share your personal information with third parties except in the following cases:
When necessary to provide the services you requested (such as submitting visa applications to the relevant government authorities).
If required by law or legal processes.
Financial Processing: We do not collect any credit card or payment information from clients. Payments are processed through companies licensed by the Central Bank of Bahrain and the Central Bank of Kuwait, which are the entities responsible for processing payments according to the regulations of the aforementioned central banks. Payments are processed through them, and we do not collect any financial information from clients.
6. Creating Client Accounts
Client Accounts: We create special accounts for clients to submit visa applications. We create an email address for each client and set up a special account for them on the relevant visa platform. After submitting the application and processing the visa, we provide the client with the email and account details on the platform to ensure complete privacy, flexibility, and professionalism in the application process.
Example: When applying for a Qatar visa for one of our clients, we create a special email for them on our website, then create a special account for them on the Hayya platform, and submit the application. After the visa is processed, we provide them with all the email and account details on the Hayya platform.
7. Your Rights
Access and Update: You have the right to access, update, or correct your personal information. You can request the deletion of your information at any time, and we will process your request in accordance with applicable laws and regulations.
Withdrawal: You can withdraw your consent to the use of your personal information at any time by contacting us.
8. Cookies and Similar Technologies
Use of Cookies: We use cookies to enhance your experience on our website. You can control cookie settings through your browser.
Analytics: We use analytical tools to collect information about how our website is used and to improve our services.
9. Data Retention Period
Retention Period: We retain your personal information only for as long as necessary to achieve the purposes for which it was collected or as required by law.
10. Policy Modifications
Policy Updates: We may update the privacy policy from time to time. Any changes will be posted on this page, and your continued use of our services after the changes are posted will constitute your acceptance of the modified policy.
11. Contact Us
Inquiries and Complaints: If you have any inquiries or complaints regarding the privacy policy or how we handle your personal information, please contact us via:
